As the client of an attorney, you have the right to professional, honest and unbiased advice at all times; to be treated with professional courtesy, respect and fairness, regardless of your race, nationality, age, gender, sexual orientation or disability; to privacy and attorney-client confidentiality; to agree the type of service you can expect and receive; to clear explanations in terms you can understand; to find out from the start of the consultation what you are hoping to achieve, and aim to make sure that your expectations are realistic; to know who will be handling your matter; to be advised on the likely success of your matter and not to do unnecessary work that will lead to unnecessary expenses; to an explanation of the cost implications and how the costs are likely to be calculated; to be kept informed of costs, so that you can work out if a particular course of action is worth following financially to be kept updated on developments and on progress as work on your matter proceeds; to responses to your letters and telephone calls within a reasonable time; to a clear bill which shows the work done and the amounts charged; to complain about your attorney if you believe the attorney is acting unethically or in an unprofessional manner; have the attorneys’ account assessed and taxed if you are of the view that it is too high; and subject to certain conditions, you have the right to cancel your mandate to the attorney at any stage and consult another attorney.